Last updated: 2026-07-11
These Terms of Service govern your access to and use of Restomer's websites, hosted restaurant sites, dashboards, APIs, integrations, ordering tools, and related services. If you use Restomer on behalf of a business, you represent that you have authority to bind that business to these Terms.
1. The Restomer service
Restomer provides software and hosted technology for restaurants, including website publishing, menu management, online ordering, customer accounts, loyalty, promotions, staff tools, delivery integrations, payment integrations, analytics, domains, and support. Features may vary by restaurant configuration, geography, provider availability, and plan or written agreement.
Restomer does not own or operate restaurants, prepare food, employ restaurant personnel, set restaurant prices, control food quality, determine restaurant taxes, make restaurant delivery decisions, or become the merchant selling food and beverages to customers. Customer orders are between the customer and the applicable restaurant.
2. Accounts, authority, and security
You must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Restaurant owners are responsible for creating, supervising, and revoking staff access and for ensuring their personnel use the service lawfully.
You must promptly notify Restomer if you suspect unauthorized access, credential compromise, misuse, or a security incident. Restomer may suspend or restrict access where reasonably necessary to protect the platform, users, restaurants, customers, or comply with law.
3. Restaurant responsibilities
Each restaurant is solely responsible for its business, its relationship with its customers, and all restaurant-provided content and operations, including:
- Menu items, pricing, taxes, fees, promotions, loyalty rules, availability, descriptions, images, allergens, dietary statements, and nutritional or regulatory claims
- Food preparation, food safety, packaging, order acceptance, pickup, delivery, cancellations, refunds, chargebacks, customer service, and consumer-law compliance
- Customer-facing privacy notices, terms, refund and delivery policies, marketing consent, unsubscribe practices, and handling of customer rights requests
- Staff hiring, supervision, permissions, conduct, and access to restaurant data
- Domain ownership, DNS settings, third-party credentials, analytics tools, marketplace links, custom content, and legal rights to supplied materials
- Compliance with all laws, regulations, licenses, permits, tax rules, food-service obligations, and industry requirements applicable to the restaurant
Restomer may make templates and technical tools available, but the restaurant must review, customize, and maintain them for its own business and jurisdiction.
4. Customer orders
Restaurant customers use Restomer technology to place orders with the restaurant. The restaurant, not Restomer, is responsible for accepting or declining orders, preparing and fulfilling food, communicating with customers, resolving issues, providing refunds, and meeting all obligations owed to its customers.
Restomer may transmit order information, show order status, send communications on the restaurant's behalf, and provide records and support tools. This does not make Restomer a party to the food sale, delivery contract, or restaurant-customer dispute.
5. Payments and Stripe Connect
Where payment processing is enabled, restaurants may connect or onboard a Stripe account or another payment-provider account. Payment services are governed by the provider's separate agreements, policies, compliance requirements, and underwriting decisions.
The restaurant is responsible for completing onboarding accurately, maintaining good standing, handling customer disputes, providing required notices and consents, and complying with provider requirements. Stripe may impose reserves, restrictions, verification requests, payout delays, account closures, or other actions under its own agreements. Restomer does not control those decisions and does not store raw payment-card numbers or CVV or CVC codes.
6. Delivery and third-party integrations
Restomer may make integrations with delivery, courier, mapping, geocoding, email, authentication, analytics, domain, and other providers available. The restaurant is responsible for determining whether an integration is suitable, maintaining required accounts and permissions, verifying quotes and fees, and complying with each provider's terms.
Availability, pricing, dispatch, driver assignment, tracking, delivery completion, refunds, and provider performance are controlled by the relevant provider. Restomer does not guarantee integration availability or third-party service levels.
7. Fees, invoices, and taxes
Fees, billing frequency, setup charges, optional services, and any applicable taxes are set out in an order form, invoice, proposal, subscription selection, or other written agreement. Unless expressly agreed otherwise in writing, Restomer does not take a commission or percentage of restaurant food-order revenue.
Restaurants are responsible for all taxes, levies, duties, and governmental charges arising from their restaurant operations, customer sales, staff, and use of the services, excluding taxes based on Restomer's net income.
8. Customer data and privacy
Restaurants are responsible for determining the lawful basis for collecting and using their customer information and for providing accurate customer-facing disclosures. The restaurant instructs Restomer to process personal information as necessary to provide the platform, protect its security, meet legal obligations, and perform the agreed services.
Restaurants must not use Restomer to send unlawful marketing, collect information without required notice or consent, discriminate unlawfully, or process information in a way that violates privacy, anti-spam, consumer-protection, or other applicable law.
9. Content and intellectual property
The restaurant retains ownership of content it supplies, subject to the rights needed for Restomer to host, reproduce, resize, optimize, display, transmit, back up, and otherwise process that content to provide and improve the service. The restaurant represents that it has all rights, licenses, permissions, and consents needed for its content, including menus, trademarks, logos, photos, videos, reviews, policies, and customer communications.
Restomer and its licensors retain all rights in the Restomer platform, software, documentation, designs, trademarks, and improvements. Except for the limited right to use the service during the applicable term, no ownership rights are transferred.
10. Acceptable use
You must not use the service to violate law, infringe rights, impersonate another person, submit fraudulent orders, circumvent payment or promotion controls, access accounts without authorization, introduce malicious code, scrape or overload systems, interfere with security, or send unlawful, deceptive, or abusive communications.
We may investigate suspected violations and suspend, restrict, or terminate access where reasonably necessary. We may also cooperate with law enforcement or regulators where required or appropriate.
11. Service changes and availability
Restomer may update, modify, add, remove, suspend, or discontinue features, integrations, or portions of the service. We may perform maintenance, deploy security updates, or take emergency action. We aim to provide a reliable service, but do not guarantee uninterrupted, error-free, secure, or available operation at all times.
You are responsible for maintaining suitable internet access, devices, browser support, backups of critical restaurant content, and reasonable operational contingency plans for outages or provider disruptions.
12. No guaranteed business results
Restomer may offer website, SEO, Generative Engine Optimization, analytics, loyalty, conversion, delivery, and marketing tools. We do not guarantee search rankings, indexing, AI citations, sales, revenue, conversion rates, order volume, payment approval, delivery coverage, third-party provider performance, or any specific business outcome.
13. Disclaimers
To the maximum extent permitted by law, the service is provided "as is" and "as available." Restomer disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation, except where those warranties cannot lawfully be disclaimed.
Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.
14. Limitation of liability
To the maximum extent permitted by law, Restomer and its affiliates, licensors, suppliers, and service providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, data, business opportunity, or anticipated savings, even if advised of the possibility.
To the maximum extent permitted by law, Restomer's total aggregate liability arising out of or related to the services will not exceed the amounts paid by the restaurant to Restomer for the services during the twelve months immediately preceding the event giving rise to the claim. This limitation does not apply where prohibited by law.
15. Indemnity
To the maximum extent permitted by law, the restaurant will defend, indemnify, and hold harmless Restomer and its affiliates, officers, directors, employees, contractors, licensors, and suppliers from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from or related to the restaurant's food, menu, orders, delivery, pickup, refunds, staff, customer communications, marketing, customer data practices, legal compliance, content, or breach of these Terms.
16. Suspension and termination
Restomer may suspend or terminate access for non-payment, security risk, suspected fraud, legal or regulatory requirements, material breach, misuse, or where continued service could expose Restomer, a restaurant, or others to harm or liability. Either party may terminate under the applicable written agreement or subscription terms.
Termination does not eliminate obligations that by their nature should survive, including payment obligations, confidentiality, intellectual property, limitations of liability, indemnity, dispute provisions, and legal retention obligations.
17. Governing law and disputes
Unless a signed agreement states otherwise, these Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Courts located in Ontario will have exclusive jurisdiction, except where applicable law requires otherwise.
18. General terms
These Terms, together with the applicable order form, proposal, invoice, privacy policy, and any incorporated third-party terms, form the entire agreement concerning the service. If a provision is unenforceable, the remaining provisions will remain effective. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent, except in connection with a permitted business transfer. Restomer may assign these Terms in connection with a merger, acquisition, financing, or transfer of assets.
19. Contact us
Questions about these Terms can be sent to:
Restomer Support
Email: [email protected]